Privacy Policy

At Sky Education, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational counseling services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

This policy applies to all information collected through our website, mobile applications, and other services we provide.

Personal Information: We collect information you provide directly to us, such as your name, email address, phone number, date of birth, educational background, and career interests.

Contact Information: Phone numbers, email addresses, and mailing addresses for communication purposes.

Educational Information: Academic records, test scores, course preferences, and career goals.

Technical Information: IP addresses, browser type, device information, and usage patterns when you visit our website.

Communication Records: Records of your interactions with our counselors, including call logs, email correspondence, and chat transcripts.

To Provide Services: We use your information to provide educational counseling, career guidance, and admission assistance services.

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

To Improve Our Services: We analyze usage patterns to improve our website, services, and user experience.

To Process Payments: We use your information to process payments and manage your account.

To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

We do not sell, trade, or rent your personal information to third parties without your consent.

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.

Educational Institutions: With your consent, we may share your information with educational institutions for admission purposes.

Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your information is encrypted during transmission using SSL/TLS technology.

We regularly review our security procedures and update them as necessary.

Access to your personal information is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We may contact you through various channels including SMS, Email, RCS, WhatsApp, and Voice calls.

SMS: We may send you text messages about important updates, appointment reminders, and service notifications.

Email: We use email for formal communications, service updates, and marketing materials (with your consent).

WhatsApp: We may use WhatsApp for quick communications, file sharing, and customer support.

Voice Calls: Our counselors may contact you via phone calls for consultations and follow-ups.

You can opt-out of any communication channel at any time by contacting us or using the unsubscribe options provided.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Essential Cookies: These are necessary for the website to function properly and cannot be disabled.

Analytics Cookies: We use these to understand how visitors interact with our website.

Marketing Cookies: These help us deliver relevant advertisements and marketing communications.

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Educational records and counseling notes are typically retained for 3 years after the completion of services.

Contact information may be retained for marketing purposes until you opt-out or request deletion.

Legal and regulatory requirements may require us to retain certain information for longer periods.

When we no longer need your information, we will securely delete or anonymize it.

Access: You have the right to request access to the personal information we hold about you.

Correction: You can request correction of any inaccurate or incomplete information.

Deletion: You may request deletion of your personal information, subject to certain exceptions.

Portability: You have the right to receive your data in a structured, machine-readable format.

Opt-out: You can opt-out of marketing communications at any time.

Restriction: You may request restriction of processing of your personal information.

To exercise these rights, please contact us using the information provided in the Contact section.

Our services are intended for individuals aged 13 and above. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately.

We encourage parents to monitor their children's online activities and teach them about internet safety.

Our website may contain links to third-party websites or services that are not owned or controlled by Sky Education.

We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Sky Education through our own services.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will notify you of any material changes by posting the updated policy on our website.

The updated policy will be effective immediately upon posting, unless otherwise specified.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.